FAQS
General Info
WHAT IS THE DIFFERENCE BETWEEN SOCIAL MEDIA MANAGEMENT AND COMMUNITY MANAGEMENT?
Social media marketing is the production and distribution of social content to reach new customers and communicates with your current ones. Here, you might be focused on things like reach, engagement, and how much traffic a post drives to your site.
Community management is what happens after and beyond your social media publishing. It’s part customer service, part listening to the internet, and part being active in discussions that relate to your brand.
WHAT OTHER SERVICES DOES SUMERIAN PROVIDE?
We offer consultancy services on how to manage social media and how to effectively manage your online community.
DO YOU ONLY WORK WITH STARTUPS AND NEW COMPANIES OR CAN YOU HELP OLDER, MORE ESTABLISHED BUSINESSES AS WELL?
We work for businesses that have been in business for over one year.
WHAT IS INCLUDED IN COMMUNITY MANAGEMENT?
Regularly engaging with members
Maintaining a consistent and authentic brand image
Taking feedback from community members
Showing appreciation to followers
Finding new ways to engage with the community.
Building brand loyalty